This document explains how we collect, use, store, disclose, and protect personal data when you access or use the Services. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information Collection and Use
We collect information directly from you, automatically through your use of the Services, and from third parties.
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Name
Email address
Phone number
Account credentials
Billing and payment information (processed by third-party providers)
Communications you send to us
Voice and Call Data: When you interact with voice-enabled features, including Parley, we may collect and process:
Voice recordings and audio data
Call transcripts generated from audio
Call metadata such as timestamps, duration, routing, and outcomes
AI-generated metadata derived from calls, including intent classification or conversation summaries
We do not intentionally create or store biometric voiceprints for identity verification unless explicitly disclosed otherwise.
Automatically Collected Information: This may include:
IP address
Device and browser information
Usage data
Cookies and similar tracking technologies
2. Use of Data
VistaLink Technologies uses the collected data to:
Provide, operate, and maintain the Services
Enable AI-powered voice and conversational functionality
Record, transcribe, and analyze calls
Provide customer support
Monitor, analyze, and improve performance and reliability
Ensure security, prevent abuse, and comply with legal obligations
Voice data and transcripts may also be used for quality assurance, debugging, and improving AI systems. Where feasible, such data is aggregated or anonymized.
3. Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside The United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to The United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
VistaLink Technologies will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
4. Disclosure of Data
VistaLink Technologies may disclose your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of VistaLink Technologies
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
5. Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: contact@vistalink.com
By visiting this page on our website: https://vistalink.com/#contact